All orders placed with PDXTUNING, INC. (via phone, fax, mail, e-mail, web cart & will call) constitute the acknowledgment and acceptance of all conditions listed below.   All parts shall remain the property of PDXTUNING, INC. until paid in full. All prices, materials, design and specifications are subject to change without notice. PDXTUNING, INC. reserves the right to make changes in design, material, and specifications or to make product changes as deemed necessary without prior notice. PDXTUNING, INC. reserves the right to change the design of any product without assuming any obligation to modify any product previously manufactured.

Return for an exchange or refund will be allowed only within 7 calendar days from the date of the receipt and must be authorized by PDXTUNING, INC prior to shipping.   All authorized returned merchandise must be unused and in its original salable packaging. No returns or exchanges on merchandise that shows signs of having been opened, installed, modified, mounted, scratched or defaced will be allowed. Returns must be sent freight prepaid and insured by you.   A refund or exchange will not be considered until all relevant items, hardware, and accessories have been returned to PDXTUNING, INC.   Original shipping and handling charges are not refundable.   All custom entry fees and duty associated with any return or exchange will be charged to the customer.  

Contact your sales person for a Return Merchandise Authorization (RMA) number prior to returning merchandise to PDXTUNING, INC. All opened/used merchandise approved for return is for CREDIT ONLY!! No exceptions. Returned merchandise must be sent freight and insurance prepaid. COD's or freight collect orders will be refused. RMA number must be plainly marked on outside of all boxes. Boxes without RMA displayed appropriately will be refused. 20% restocking fee on all returns in "as new" sellable condition. If returned goods are not in "as new" condition an additional charge will be added. No credit will be issued for damaged, installed or deformed items. No returns after 30 days from original invoiced date.

A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may reach you.   It is the responsibility of the customer/installer to verify the correctness of the size and application of the parts before installation. NOTE: Any return credits or refunds are processed on the last business day of each month. Please allow an additional 12-14 working days for credit card refunds to post to your account.

Merchandise received and accepted is assumed delivered in full. Shortage claims must be made within 5 working days of receipt date.   All claims for damaged merchandise must be made with the carrier. All shortages or damaged goods must be claimed with the freight company and reported at customer dock or claim will not be honored. A copy of invoice/freight bill must accompany all claims. Once report has been made forward all pertinent documents to PDXTUNING, INC. Please keep all shipping cartons and all packing materials for carrier inspection. Failure to provide the original shipping container for inspection will void all claims for reimbursement. Customer is responsible for all fees, charges, and voided claims incurred due to missing packaging. PDXTUNING, INC. cannot initiate any claims with the carrier. All approved refunds will be paid by either company check, credit card, or account credit, to be determined by PDXTUNING, INC.., once all claims have been settled with the shipping company.  

A 20% restocking fee will be assessed on all authorized returns in addition to any original shipping fees.   Any refused shipment sent back to PDXTUNING, INC. does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with PDXTUNING, INC. for the refused shipment prior to its refusal. All refused shipments will be charged shipping fees to and from PDXTUNING, INC. including drop ship fees, residential fees and address correction fees, if applicable, and storage fees.

WARRANTY; No warranty will be valid if the defect was caused by customers abuse, negligence, and mishandling. (Please see information included with each part for specific warranty terms and disclaimers.) Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any claims. There is no warranty on apparel, decals, electrical parts, and engine parts . Check your federal and local laws regarding the use of any parts. In the event that legal proceedings are required to resolve disputes, all claims and filings must be made with the Washington County Municipal Court located in Hillsboro, Oregon. PDXTUNING, INC. customers will acknowledge and agree to these stipulations once any transaction has been made with PDXTUNING, INC.

Many items offered for sale through PDXTUNING, INC. are not manufactured, designed, or sold for any use on public streets and highways. (See current PDXTUNING, INC. price lists for more details on any items that fall into this category. Your sales representative should be contacted for answers to any questions prior to offering these items for retail sale or to resale customers.) These items are manufactured, designed and sold strictly for "off-road" use on vehicles not controlled by any form of emissions control device, and/or strictly for export beyond the United States. Dealers, agents and retail customers are all responsible for obtaining verification that the user is going to use said item in its intended fashion. Failure to obtain this verification can place the Dealer/consumer in violation of the Federal Clean Air Act, enforceable by the EPA and other governmental agencies. This violation will place the Dealer agents and resale customers subject to both monetary fines and/or imprisonment.   PDXTUNING, INC. requires all consumers to contact legal counsel prior to offering for sale any items produced by PDXTUNING, INC. and obtain proper operating procedure for sale of these items. Furthermore, PDXTUNING, INC, will offer a penalty free return policy for all un-installed "off-road" items to any of its customers. Retail customers cannot be forced to accept items that they may not have known were in violation of the Federal Clean Air Act until they were physically received and warnings enclosed in the product were reviewed!

Any digital or printed material using any copyrighted or trademarked material belonging to PDXTUNING, INC. must have written permission by a PDXTUNING, INC. representative prior to its use. Use of any images without authorization is prohibited.